RETURN & REFUND POLICYEasy Returns.
Easy Returns.
Transparent Refunds.
At Truselect, customer satisfaction matters. Our return and refund policy is designed to provide a smooth and reliable experience when issues arise.
01
Return Window
Truselect offers a 7-day return policy from the date of successful delivery.
02
Eligible Return Cases
Returns may be accepted under the following situations:
- Product received damaged or defective
- Incorrect product delivered
- Product unused and in original packaging
03
Return Conditions
To ensure successful processing, returned items must meet the following conditions:
- Product must remain unused
- Original packaging should be intact
- Unboxing video is recommended for claims
04
Non-Returnable Cases
Certain situations are not eligible for return or refund requests:
- Used or damaged products
- Damage caused by misuse
- Requests submitted after 7 days
05
Refund Timeline
Refunds are processed within 5–7 working days after the returned product passes inspection.
Transparent Return Process
Our goal is to ensure fair handling of returns while maintaining a reliable shopping experience for all customers.